Legal Information

Our terms and conditions are designed to keep our customers and business safe, by limiting the liability to both our customers and us in the event of any issues arising as a result of the service.

We", "StreamMyRadio.co.uks", "Us", "Our": includes StreamMyRadio.co.uk, Stream My Radio, And For Our Next Trick Ltd or any party acting under our instruction.
"You", "Reseller", "Member", "Customer": includes the person purchasing the services and/or party acting on customer's instruction.
"Registrant": includes the person who has requested a domain registration service for a domain name or any party acting under the Registrant's instructions.
"Server": includes the computer equipment used to provision services.
"Website", "Hosting", "Reseller", "VPS", "Dedicated Server", "SHOUTcast", "Service(s)", "Product": a service/product offered by StreamMyRadio.co.uk.

The use of products or services from StreamMyRadio.co.uk constitutes agreement to these Terms.

StreamMyRadio.co.uk is a trading name of And For Our Next Trick Ltd, a company registered in England and Wales (company no. 08471503). Registered office:

And For Our Next Trick Ltd
45 Winchgrove Road
Bracknell
Berkshire
RG42 2EJ

Prohibited Services/Content

The following services/content are prohibited on all services from StreamMyRadio.co.uk:

  • Copyrighted content
  • Hateful/Racist/Harassment oriented content
  • Promoting any kind of illegal activity
  • Illegally publicising private information without an individual's permission

Such prohibitions are necessary in order to ensure the integrity of service for other service users.

Server Abuse

Any attempts by a customer or user of a customer's website to undermine or cause harm to a StreamMyRadio.co.uk server's or customer's is strictly prohibited. It may result in immediate suspension or termination of all services with StreamMyRadio.co.uks. If your account information is stolen and abuse is carried out, you are still responsible. This includes if your specific account has an attack, for example, a DoS attack and it uses an excessive amount of server resources.

Domain Names

We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should not assume registration of your requested domain name(s) until you have been notified that it has been registered.

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of most domain name extensions and Nominet in the case of domain names ending with .UK (Nominet Terms and Conditions). You shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name. We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision.

We have a duty of care to ensure that all WHOIS data is correct at the time of registration and renewal. We may request proof of name and address as per Nominet's terms of service which dictate that a registrar is responsible for the validity of WHOIS data on domains registered with them. In most cases this process is automatic but occasionally we may need to contact you.

Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of services to you.

You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these Terms of Service and any claim brought against us by a third party resulting from the provision of services by us to you and your use of the services.

If you fail to pay any sums due to us as they become due, we may suspend the services and/or terminate this agreement forthwith without notice to you. If you break any of these terms and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate this agreement forthwith. If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this agreement forthwith.

On termination of this agreement or suspension of the services we shall be entitled immediately to block your website and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts outstanding and payable to us.

Billing and Refunds

Refunds are not available any time for domain names, completed labour services or licenses. Refunds will not be provided if you have violated any policy set out in our Terms of Service.

PayPal subscriptions are the responsibility of the client. If the client cancels their product/service it is their responsibility to cancel their PayPal subscription. StreamMyRadio.co.uks are not liable to refund subscription payments or payments for renewal of services.

StreamMyRadio.co.uks bills clients for 1 calendar month, 3 months, 6 months, 1,2 or 3 year periods. If during the relevant period a customer cancels their account they will not receive any refund (unless during the 30 day "cooling off" period after ordering). Customers cannot put their accounts on "hold" or "delay". Customers must pre-pay for the time they will use. Payments via SMS cannot be refunded under any circumstances, however, if you pay for a product or service using credit that has been added to your account via SMS or landline telephone call we can refund this back to your account as credit.

If payment is not received on the due date, StreamMyRadio.co.uks reserve the right to suspend your account and can delete all remaining data after 3 days. Under normal circumstances, the account will be terminated 7 days after becoming overdue. We reserve the right to suspend access to your account if you do not pay due invoices; we do send a reminder to you before you are due to pay via our client system. If your payment is overdue and you pay it late, then the period for which you are paying will still have started on the date that the payment became due; it does not start from the day you pay the overdue payment. If money is owed to StreamMyRadio.co.uks for any reason, including but not limited to PayPal disputes retracting funds which have been spent at StreamMyRadio.co.uks when you are not liable to a refund, StreamMyRadio.co.uks reserve the right to suspend or terminate any or all of the services you have with StreamMyRadio.co.uks until owed funds are repaid in full. You are not permitted to raise a PayPal dispute or file chargeback on any payment. This is seen as a breach of our terms of service. Any chargebacks or unauthorised refunds will be reported to our debt collection agency for collection, any fees associated with this will be paid by the debtor. We charge a fixed £4 late fee for payments over 3 days late to cover administration costs.

We reserve the right to remove or modify services and in particular any special offer at anytime. If a cost price to us is increased, such as renewal of domains, then we must pass this price increase onto you also. An increase in price may be due to currency fluctuations of cost price. We offer discounts on recurring/renewal prices to clients from time to time to thank the client(s) for choosing us. You must contact us to find out if you are eligible for any additional discounts at any time. The amount you pay for a hosting product will not increase from the time of purchase without 60 days written notice. However, we reserve the right to change any of the pricings, plans and packages displayed on our website for new customers and orders. We reserve the right to cancel any service instantly without warning should you violate the terms of service in any way. If you purchase one of our services and we request information regarding the setup/completion of the service, you must respond within 7 days. If you do not, we reserve the right to cancel your service without refund.

Domain registrations, transfers and renewals are one-off instantaneous processes services. Depending on the period of the registration/renewal, further renewal(s) of the domain name will not be required until a specified number of years following the initial registration/renewal service provided by StreamMyRadio.co.uks. The price of future new registrations, transfers and renewals may change at any time. You may have the opportunity to renew it after expiry only at the discretion of and with permission of StreamMyRadio.co.uks.

In exceptional circumstances a small administration fee may also be applied for the administration involved in dealing with the left over domain name and/or other free product.

Abuse Policy

For abuse complaints, please email us at abuse@StreamMyRadio.co.uks.co.uk or submit a ticket to the abuse department. All abuse tickets will be acted on and responded to within 24 hours of receipt.

General Conditions

Valid contact details are required to use our service. This includes a valid name, address and telephone number. If valid contact details are not provided, these terms of service and other documentation become null and void in terms of StreamMyRadio.co.uks' liability and we reserve the right to suspend or terminate your service at any time.

StreamMyRadio.co.uks reserves the right to check orders after they are completed, if an order is marked/suspected as/of high risk after processing, we reserve the right to cancel such order. An appropriate refund will be made via the method of payment of the customer or an otherwise appropriate method. StreamMyRadio.co.uks reserves the right to suspend or terminate any services immediately after detecting fraudulent activity or under suspicion of breach of these terms of service.

If there is any abuse, mistreatment or threats to any StreamMyRadio.co.uks staff of any kind, including use of foul language, StreamMyRadio.co.uks reserve the right to suspend or terminate the account related to the abuse until further notice. We do not tolerate abuse and will take this rule very seriously. If you disclose the URL, location or content of your account or any support ticket, and/or such abuse to staff is given by somebody else, you are still liable to this rule. This rule can also be enforced on you if you are involved with abuse on another customer's support ticket. Please keep all information you are given confidential.

Disclaimer

StreamMyRadio.co.uks are not responsible for any damages your business may suffer. StreamMyRadio.co.uks do not make implied or written warranties for any of our services. StreamMyRadio.co.uks deny any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-delivery, wrong delivery, and any and all service interruptions. It is very unlikely that such data loss or disruption will happen, and we will always undertake everything within our control to prevent such an event. You hereby agree not to hold StreamMyRadio.co.uks responsible for any such claims. We cannot be held liable for any loss of earnings, income or financial impacts from using our services.

We reserve the right to refuse service to anyone at any time without explanation.

It is your sole responsibility to make sure your data gets backed up in case a crash does occur. If, in extreme circumstances, loss of data does occur, StreamMyRadio.co.uks will work to recover the lost data. StreamMyRadio.co.uks cannot be held responsible for data and/or backups stored on their servers, nor for any data loss should it occur.

The delivery times stated on our website and by our representatives can only be taken as estimates, they cannot be considered as factual information, merely an approximation to our best ability. A delay of any kind in the delivery of a customer's service/product does not entitle the customer to a refund or compensation, but we will always do our best to meet our estimations.

StreamMyRadio.co.uks reserve the right to ask for proof of identity and address at any time for any reason. If you are unable to supply the requested documents, your service may be subject to suspension or termination immediately. The only accepted documents are: Government issued documents, such as passports, identity documents, driver licenses, military issued ID, tax registration/notice letters, business registration etc. OR Utility bills, as well as bills for telephone services, internet services, cable/satellite television services, credit/debit card statements etc.

Modification

These Terms of Service and Privacy Policy may be modified at any time by StreamMyRadio.co.uks without prior notice and with immediate effect. Your continued use of the service will be deemed consent and agreement to any such amended Terms of Service or Privacy Policy. If you do not wish to continue to use the service as a result of any such amended Terms and Policies, you must provide notice of your wish to terminate your use of the service.


Privacy Policy

Any personal Data you submit will be retained by And For Our Next Trick Ltd indefinitely

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • Internal Record Keeping
  • Improvement of our products / services
  • Transmission by email of promotional materials that may be of interest to you
  • Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.

Accessing your personal information

You have the right to ask for a copy of any of your personal Data held by And For Our Next Trick Ltd, on payment of a small fee which will not exceed £10.

If you have any questions on how we can help your radio station, please contact us.

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